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General

Billing and subscriptions

SceneItAll meters its AI features with a credit wallet. You can subscribe to a plan for recurring credits, buy one-off credits whenever you need them, and track every transaction. Payments run through Stripe. This article covers where billing lives, how credits work, and how to subscribe or manage your plan. Search for “billing,” “credits,” “subscription,” or “purchase credits.”

Web only at launch. Billing is available in a web browser. The mobile apps show a “Open SceneItAll in a web browser to subscribe or manage your billing” placeholder until billing is enabled there.

Billing is tied to your user account, not to a single project. Your wallet is shared across every project you own.

Open your billing

To open billing, select your avatar in the top bar, choose Profile Settings, then open the Billing tab. The Billing tab shows:

  • Your current plan, a status badge, and your total credits balance.
  • A Purchase Credits card for buying one-off credits.
  • Transaction History — your recent wallet activity.

You can also reach the Billing tab by selecting the credit balance badge in the top bar, which shows how many credits you have left.

How credits work

Credits pay for the AI features that read and interpret your script: continuity checking, element detection, synopsis generation, and translation. Each of these charges 1 credit per scene processed, and the cost is shown before you start the job. Manual scene splitting, conflict detection, prep timing, call sheets, sides, and the other reports use no credits.

Your wallet holds two kinds of credits:

  • Subscription credits come with a paid plan. They are replaced at the start of each billing period — the new period’s allowance does not stack on top of unused credits from the previous one.
  • Purchased credits are one-off top-ups you buy yourself. They stay in your wallet and are not wiped when your plan renews or changes.

When a job runs, SceneItAll spends your subscription credits first, then your purchased credits.

Because the wallet belongs to an account, it is shared across that account’s owned projects. In a project where you are a Member, you can run credit-charging breakdown AI only when an Owner or Admin enables Can use credits for you. Those jobs spend the project owner’s wallet — see Roles and permissions.

Turning off Can use credits prevents the member from starting new paid AI work. Work that is already running can finish. Changing someone to Viewer also prevents them from starting paid AI work.

If your balance is too low to run a job, SceneItAll shows an Insufficient Credits message and blocks the job until you add credits or your subscription renews. The credit badge in the top bar turns red at zero and amber when the balance is low.

Subscription plans

Subscriptions come in three tiers: a free tier and two paid tiers. The plan names, the monthly credit allowance, and the project limit shown on each plan are loaded from the platform, so the exact figures you see in Choose a plan are always the current ones.

  • Free is the default plan for a new account, with no recurring charge.
  • The paid tiers add a monthly credit allowance and are managed through Stripe.

Each plan card lists its monthly credits and its project limit. Every current plan allows you to own up to 100 projects. Archived projects still count; projects where you are an Admin, Member, or Viewer do not. At the limit, delete an owned project before creating a new one or receiving ownership through a transfer.

If no plans appear in Choose a plan, billing has not been enabled for your account yet — contact your administrator.

Subscribe to a plan

If you are on the free plan, the Billing tab shows a Subscribe button. To subscribe:

  1. From the Billing tab, select Subscribe, or open Choose a plan directly at /billing/subscribe.
  2. On a plan card, select Subscribe to that plan.
  3. SceneItAll sends you to Stripe Checkout to enter your payment details.
  4. After payment, Stripe returns you to SceneItAll. A Payment successful screen confirms the charge, and your subscription and credits update automatically once Stripe confirms the payment.

If you close Checkout without paying, you land on a No charge made screen with options to try again or return to your dashboard.

Buy one-off credits

To top up without changing your plan, use the Purchase Credits card on the Billing tab:

  1. Pick a preset amount — 50, 100, 500, or 1000 — or type a custom amount in the field. The card shows the price as you change the amount.
  2. Select Buy Credits.
  3. Finish payment in Stripe Checkout. When you return, your Credits Remaining total updates once Stripe confirms the purchase.

Purchased credits are added to your wallet and remain there even if you have no active paid subscription.

Manage or cancel your subscription

Once you have a paid plan, the Billing tab shows a Manage subscription button instead of Subscribe. Selecting it opens the Stripe Customer Portal in a new tab, where you can update your payment method, view invoices, and change or cancel your plan.

If a renewal payment fails, a banner appears across the top of the app. Select Fix payment (for a past-due payment) or Finish setup (for a subscription that did not finish) to open the Stripe portal and update your card.

Subscription statuses

The Billing tab shows a status badge next to your plan name. The status comes from Stripe.

Status What it means
Active Your subscription is current. A subscription on a free trial also shows as Active.
Past due A renewal payment failed. Update your payment method to keep the plan active.
Incomplete Subscription setup did not finish. Update your payment method to complete it.
Canceled The subscription has ended.
Comp A complimentary plan granted by SceneItAll.
Free No paid subscription — the default plan.

Transaction history

The Transaction History card on the Billing tab lists your recent wallet activity, newest first. Each row is one of five kinds:

  • Purchase — credits you bought.
  • AI Usage — credits spent running an AI job.
  • Grant — credits added by SceneItAll (for example, a starter or complimentary grant).
  • Refund — credits returned to your wallet.
  • Dispute — a credit adjustment related to a disputed payment.